Get to know the Bluecube team

Your 24/7, 365 days a year IT service desk.

Our IT helpdesk team is split into many teams, dedicated to particular sectors and clients to ensure we can provide hand-in-hand expertise. Contrary to many managed IT service providers in the UK, each of our teams are made up of FCR (First Contact Resolution) Engineers and 2nd Line Engineers. This means that no matter your IT issue, your assigned team will have experts at every level to find a resolution quickly and effectively. By dividing our service desk like this, we can provide a range of different IT support services, tailored to our varied clients.

Our client portal, which is built by Bluecube's Software Development team and is called Lighthouse. So, we have given our Service Delivery teams nautical-themed names.

Got an IT issue or question? Use our client portal, Lighthouse, and log a ticket with our IT helpdesk.

At Bluecube, we prioritize client satisfaction through a personalized and human approach to IT. Each client has a dedicated Client Engagement Manager (CEM) who provides support and guidance whenever needed. We're proactive in informing clients of the latest technologies and best practices. Our goal is to be a trusted advisor to all our clients.

Monthly service reviews & an annual strategy day

Your Client Engagement Manager will deliver a monthly service review, which is your opportunity to provide us with feedback (good and bad) – we use this to improve our service. Your CEM will be your primary touchpoint, and there for any escalations, questions, quotations and more.

Each quarter, your CEM will provide an in-depth technology run-through – also known as a Technology Road Map – this includes technology that we feel should be factored into a client’s future plans. Then every 12 to 18 months we organise a “strategy day” for each client; a chance for us to review and continue driving businesses forwards. They're always ready to listen and help you with your IT needs.